We want you to feel good about paying for 2CFRGeek. This policy explains when refunds apply, when they don't, and how to cancel — written plainly, with no fine print traps. If something's wrong, tell us through the Contact / Support page first and we'll work with you.
Monthly subscriptions are billed in advance and are non-refundable once a payment is processed. Enterprise tier subscriptions are handled under custom contracts — see Section 8 below. You can cancel any time from the billing portal in your account to stop future charges — cancellation takes effect at the end of your current billing period, and you keep full access until then. For current tier rates, see our pricing page. We honestly hope you never want to leave, but we know funding cycles change, so we've made it easy.
Annual subscriptions may qualify for a prorated refund within 14 days of the initial purchase or renewal, provided the account hasn't been used to sit the Official Credential Exam or consumed a large volume of premium content in that window. After 14 days, annual plans are non-refundable for the remainder of the paid year, though you can still cancel to stop the next renewal. Contact us to request an annual refund.
Exam tickets are one-time purchases (see our pricing page for current rates). Because a ticket is consumed the moment you start the exam (not when you submit), refund eligibility depends on whether you've begun:
To cancel a subscription, go to Account / Billing in your dashboard and open the Stripe customer portal — there you can cancel, update your payment method, or download invoices. For a refund request, reach us through the Contact / Support page with your account email and we'll respond, usually within a few business days.
We'd much rather fix a problem directly than fight a chargeback. Please contact us before initiating one. Unwarranted chargebacks may result in account suspension and forfeiture of any unused tickets while the dispute is open.
Approved refunds are returned to your original payment method through Stripe and may take several business days to appear, depending on your bank. We may make good-faith exceptions to this policy in cases of documented billing errors or platform outages that prevented you from using a paid service. This policy doesn't override rights you may have under mandatory consumer-protection law in your region.
Seat add-ons are billed annually and are non-refundable once processed. If you remove a seat mid-cycle, the seat remains active until the end of your billing period. You can cancel a seat add-on renewal at any time from the billing portal. See our pricing page for current seat add-on rates.
Enterprise tier subscriptions are governed by a signed custom agreement. Refund terms for Enterprise are those specified in your agreement; if the agreement is silent, the annual subscription terms in Section 2 apply. Contact us through the Contact / Support page for any Enterprise billing question.
Annual subscribers at the Mastery tier and above earn one free Official Exam ticket every 90 days as part of our loyalty program. Loyalty tickets are non-transferable and have no cash value. If you cancel your subscription, unused loyalty tickets remain available until their natural expiry but are not refundable. A loyalty ticket is consumed the same way as a purchased ticket — the moment you start the exam, not when you submit.
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